Can I talk to someone live on camera?

[Anonymous]

probably not on camera but

You are asking from TT Live, for which you paid extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

[mesquitebean]

@gusthewinna 

As you'll see in that FAQ that hackitoff provided above, one-way videoconferencing is available:

SmartLook™ option

When talking to an expert, you’ll have the option to get guidance right on your screen with SmartLook. You can see the live expert (they can’t see you) as they guide you by drawing on your screen and providing the answers you need to file confidently. (Available on a computer and in the TurboTax mobile app; not available when using a web browser on a mobile phone or device.)

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week