If you can't find your download, use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery/

mesquitebean

Level 15

r1diddy:
You are posting in a thread from several months ago that has been moved to the answered queue. You didn't provide any info about your situation and didn't ask a question. What do do you need to know that's not in the answer below?

Papaderrick2

Level 2

I bought the 2017 Turbo file to do my 2017 taxes. I downloaded it to my Laptop which is my daughter's old computer. I can't run it on the laptop because I don't have the "admin password" for the laptop. I tried coming to the public library but there are issues here as well. Any suggestions on how I can get to use the the download that I have already paid for?

mesquitebean

Level 15

You can still file a 2017 return, but you cannot prepare it in Online TurboTax, which is now for 2018 only.

You can purchase 2017 desktop software as a download at this page and install it on your computer:
https://turbotax.intuit.com/personal-taxes/past-years-products/

Or did you already start a 2017 return online prior to the shutdown, and want to finish that without starting over? If so, you can download the *.tax2017 data file from your account and finish it in the desktop software. If you already paid for your product previously, TurboTax Support should furnish you the software.

The 2017 return cannot be efiled. It will need to be printed, signed, dated, and mailed. It is recommended to mail by a method that has tracking such as certified return receipt, priority mail, etc.

If you have both Federal and state returns, you need to mail each one separately to its respective tax agency.

If you are due a Federal refund, it takes about 6 weeks for the IRS to process a mailed return.