Can I recover my account if I no longer have access to the phone number or email used to make my account?

[jpickford72]

I smashed the screen on my phone that I used to file my taxes in 2021 and that is preventing access to the phone number and email used to make my TurboTax account. How do I recover that account?

[ee-ea]

https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...

[mesquitebean]

@ jpickford72   wrote:  "Can I recover my account if I no longer have access to the phone number or email used to make my account?"

You may be able to recover your account access yourself without going through TurboTax Support.  It's worth a try.   Read all of this comment first before trying.

First of all, before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

You should then hopefully arrive at a screen like the image below.

You say you no longer have the same email address or phone number, so leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.   See this image (click to enlarge) :

.

[Delirose999]

It won't let me go any further without a phone number but I don't have a phone at the moment.

[mesquitebean · Accepted solution]

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@ Delirose999 wrote:

It won't let me go any further without a phone number but I don't have a phone at the moment.

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NOTE:  This is a public Internet forum--a user community.  So in discussing account access, do not provide any personal information in this public forum.

Are you trying to regain account access?  The account recovery tool does not require a phone number when you use the Try Something Else method.  See this image below (click to enlarge, if necessary) :

.

After you click on "Try Something Else", you will get a screen that has 4 inputs, such as name, DOB, etc.   It doesn't ask for your phone number.   Make the 4 entries there and click on Continue.

If you continue to have access problems, you can phone TurboTax Support if you can borrow a friend/family phone.

https://ttlc.intuit.com/turbotax-support/en-us/contact/

Or if you have social media, you can contact a TurboTax Support agent directly using messaging at Facebook or X (Twitter) at the links below.  Be sure to use direct private messaging.   Do not post any personal information there in public.  

https://x.com/TeamTurboTax

or
https://www.facebook.com/turbotax