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plortz54
New Member

Can I call turbotax

 
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1 Reply

Can I call turbotax

Yes.  You can phone regular support during business hours (5AM-9PM Pacific; 8AM-12 Midnight Eastern) 7 days.  I'll tell you how below.

However, you appear to be using Live Premier.  That is an upgrade to regular Premier that includes live on-demand help from a CPA/EA tax pro and a final review of your return, which they will sign.  You can use that feature to get help as well.  The FAQs below will explain more about that feature.

Live Premier is currently 169.99 for a Federal return and 44.99 for a state return.   If you choose to pay the fees out of the Federal refund, there is an additional 39.99 service fee (44.99 for California filers.) Here's more info on using the Live feature of your product:

FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

FAQ:   How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

It's best to wait until Support is open before scheduling a Live appointment.  If you schedule it while they are closed, it may give you a distant appointment.

If you prefer to phone regular Customer Support during business hours, here's how:

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041


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