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hnickles
New Member

Can I apply my purchase of downloaded version to the online version of TurboTax?

I purchased the download version for 2017.  It won't load on my Mac.  It requires OS 10.13 (High Sierra).  I can't upgrade to High Sierra because other software I use regularly is incompatible.  Can I get a refund on my download purchase so I can use the online version?  Or, can I apply the price of the downloaded version to the online version?

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Accepted Solutions
DoninGA
Level 15

Can I apply my purchase of downloaded version to the online version of TurboTax?

You will have to request a refund for the software purchase since it cannot be applied to the online editions.  Go to this website to request a refund - https://turbotax.intuit.com/support/refund-request/index.jsp

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2 Replies
DoninGA
Level 15

Can I apply my purchase of downloaded version to the online version of TurboTax?

You will have to request a refund for the software purchase since it cannot be applied to the online editions.  Go to this website to request a refund - https://turbotax.intuit.com/support/refund-request/index.jsp

DaveR2D2
Returning Member

Can I apply my purchase of downloaded version to the online version of TurboTax?

Hi there, TurboTax 2017's minimum system requirements for Mac can be found below.

If you are running Yosemite or below you may be able to update to El Capitan through the app-store or through apple.com to use TurboTax 2017.

https://ttlc.intuit.com/replies/3299949

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