Can are do does

[VolvoGirl]

What?  Do you have a question?

[semona-igama]

is your live support down? this is not a community question. it's an account specific.

[mesquitebean]

Live Support is not available this time of night.   Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern.)

It's best to wait until Support opens before scheduling an appointment, or it may give you a distant one.

Here's more info on using the Live feature of your product:

FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

FAQ:   How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live