Box 12 c gives me error 8962?

This happens when IRS records show that you, your spouse, or a dependent had health insurance through the ACA Marketplace (Healthcare.gov or a state exchange) and possibly received a premium subsidy (Advance Premium Tax Credit).

If you have an error 8962 in TurboTax that relates to Box 12c on Form 1095-A, it usually indicates there is a mismatch between your entered data regarding your Form 1095-A and IRS records.

This often occurs when there is inaccurate or zero-valued monthly premium amounts entered. To fix it, delete the Form 1095-A and re-enter the data manually and try to e-file again. 

Make sure all 12 months have correct and non-zero amounts.

If you believe your Form 1095-A is incorrect, you should contact the state or federal Marketplace from which you received coverage. The Marketplace may need to send you a corrected Form 1095-A.

Do not enter "0" in blank boxes on your 1095-A form. Leaving them blank is usually required to avoid errors. Also, make sure there are no extra spaces or characters in the fields.

To delete your Form 1095-A if you are using TurboTax Online:

1. In your left panel of your TurboTax screen click on "Tax Tools"
2. And then Click on "Tools"
3. Click on "Delete a Form"
4. Scroll through your list of Forms
5. Click the garbage can next to "Form 1095-A" 

To delete Form 1095-A if you are using TurboTax Desktop:

1. Click on "Forms" in the upper right of your TurboTax screen to switch to "Forms Mode"
2. In your left panel scroll down and look for "Form 1095-A"
3. In your right panel at the bottom of Form 1095-A click on "Delete Form"
4. Click on "Yes" to confirm the deletion

To get back to your screens in TurboTax where you can re-enter this Form 1095-A information you can:

1. Click on "Search" at the top right of your TurboTax screen,
2. Type "Form 1095-A" into the search bar and
3. Click on the link "Jump to Form 1095-A".

 
Click here for additional information regarding entering your Form 1095-A.

Click here for additional information on Form 1095-A and the Premium Tax Credit.