Skip to main content
Level 1
Apr 24, 2020 6:07 PM UTC
Question

bought on line version - wanted downloadable version

is there any way to use my online version activation code to get the downloadable version?

2 replies

DawnC
Employee Tax Expert
Employee Tax Expert
Apr 30, 2020 7:00 PM UTC

You can probably do that, but you will need to speak with an agent in order to get the download sent to you.  

 

If you're using TurboTax Online:

  1. Sign in to your account (if you aren't already signed in).
  2. Once you're in, select Search in the upper-right corner of your screen.
  3. Select the Contact Us option.
  4. Enter your question and then select Let's talk.
  5. Now choose between:
    • Posting your question to our community of experts (Post a question)
    • Talking one-on-one with a live TurboTax Expert, CPA, or Enrolled Agent (Get the number) (requires the PLUS add-on if using Free Edition)
**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
VolvoGirl
Level 15
Apr 30, 2020 7:10 PM UTC

What activation code do you have?  How did you get it?  There is not a code for the online version.

 

Did you buy the CD or buy the program online from somewhere else? The License Code is for both the CD and the download software.

 

I think you must have the 14 digit License Code for the Desktop program.  You can download it.  Try using this FAQ 

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450