Blank screen when I open Turbotax 2024

[bfinney]

I just downloaded TurboTax 2024 to my iMac running MacOS 15.2.  When I open turbo tax all I get is a blank screen with a cancel button at the lower right.  I try checking for updates without success.  

[Jim218]

I get the same issue. Also using MacOS15.2 on a new Mac. Tried multiple times redownloading, restarting computer. After ‘everything up-to-date’, then comes to white window w Turbo Rax 2024 at top, active blue Cancel button lower right, and nothing else. 

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[karenedge]

I have the same exact issue.  Is there any help available?

[DarthVaderKamp]

I see the same thing on my 2023 Mac Mini running Sequoia 15.1.1.

[sprahst]

Same here.  MacOS 14.6.1.  I installed TurboTax 2024 Desktop...  says it is up to date, and then just a plain white screen with a cancel button at the bottom right.  I have my activation code (purchased from Amazon), but no way to enter.  Surprised as I have used this for many many tax years and never a problem.  Help.

[Throopph]

Exact same issue here; downloaded from Amazon; download appeared to be okay; but app won’t open from desktop icon or apps folder; just “spins” like it’s trying to open.

[sprahst]

I called TurboTax support.  This is a known issue - expected to be resolved in a few hours.  It just started working for me - so it has been resolved from my point of view.  Rather then a blank screen, I got the activation screen where I could enter my product key and register.  Yay.

[jamesgate1]

Agree, working this morning with Deluxe FedplusState.

However, it did take about 5 full seconds to populate that window ("enter license key"), at first I thought it was still broken and was replying here, then the window filled in as I was typing. I entered the key, and I'm at the next window, "Register TurboTax". the download file has same byte count today Sat 1/11 as yesterday, fyi.