blank payment screen for credit card information 2025 Turbotax desktop -

[soundslikett2me]

Hello everyone.

I had the same problem with the credit card screen being blank. My solution was  to right click on my kaspersky-security,in the taskbar running in the background (you may have a different anti-virus program in memory), and select QUIT to remove it from memory, NOTE: pausing, does not work, the program is still in memory.  Then I clicked back on Turbotax, and selected pay by credit card, and it worked!

Bottomline: Quit any anti-virus, or internet security running, i.e., Norton, Kaspersky, 360,  mcafee, etc, running in the background. 

After paying, and transmitted, I turned the anti-virus, Kaspersky back on.