Blank activation screen

Changing it to 100% and 800*600 did solve my problem immediately.  Thanks.

I tried all the recommended modifications to get past the activation screen: changing resolution, turning off firewall protection.  Nothing worked.  I then noticed I had an SD card in the card reader.  Once I removed that, TT launched correctly.  When I put it back in, TT would hang at the activation screen.  So, my resolution was to removed the SD card

I was having problems with the Activation Page of TurboTax Home and Office 2020.I tried all of the online suggestions including turning off the pop-up blocker and virus protection. Nothing helped. I finally contacted Customer Service. The technician recommended I change the screen resolution to 600 x 800. Problem solved!

Hope this helps someone else.

I attempted to download the Turbo Tax 2020 program by CD.  I have an external CD drive too.  I get to the update Turbo Tax, etc.  It does that and then the icon goes away, never opening to the program so I can begin doing my taxes.  So I double click on the icon on my desktop and all I get is the blank square that say Turbo Tax Premier 2020 - Activation and the rest is blank.  No way to click "okay" or anything.  I tried to do a repair and got the error code 1334.  So I looked that up and suggested turning off my virus protection or firewall.  I then uninstalled it and reinstalled it. Same issue.  Uninstalled a 2nd time, and rebooted my laptop.  Reinstalled a 3rd time, same problem.  Uninstalled a 3rd time and reinstalled and still get the blank white square.  So I've searched this problem online and find it is a pervasive problem.  Saw posts about changing the resolution and size of fonts. Did all that and did not work.  I was already at 100% and the recommended resolution of 1920 x 1080.  I am at a loss of what to do. Do I return the CD to Office Depot and then have to download a electronic version?  Very frustrated.  I wish I could copy and paste what I'm seeing too or download the pictures I got a snip of the issues.  

Please contact me on Monday or sooner to help resolve.

Sheila O

God bless you! I have spent so many hours with computer experts and I just tried your solution and it worked! So happy!

Here are some additional steps in case the scaling and resolution does not work:

So...changing the resolution helped see the box but the area to type in the code would not allow you to see what you typed.  By coincidence, I started typing in  the blank spot...nothing showed`...but when I changed the resolution again...what I had typed appeared. I had made some mistakes so it did not take. But typing the characters again...changing the  resolution they appeared when I had it correct and hit the continue button...would not go...changed the resolution again...the continued button worked....quite the ordeal.  Also when I went to download my state forms...once again blank screen...resolution change the dialog appeared.  State is not ready yet but I hope you can get this worked out.

turbotax 2021 activation screen is blank on my new pc

Brand new computer.  Surface Pro 8 running Windows 11.  I've done the following items and the TT Premier 2020 Activation screen is still blank.

1) Dropped scaling to 100%

2) Tried every display resolution available (all 30 of them, including 800x600)

3) Ran as administrator 

4) Manually allowed TT through the firewall 

5) Turned off firewall

6) Hid the Windows taskbar

7) Verified the Show Pictures option is enabled

😎  Ensured I was running the latest version of the display adapter 

Any other suggestions?

I changed the scale to 100% as well as the resolution to 800x600.  This did not work for me.  I then changed the resolution back to the original setting.  I finally got the screen to enter my activation code, but it would not let me type anything in the space for it.  subsequent attempts with all combinations of scale and resolution continued to give me a blank activation screen.  I also restarted my computer after resetting.  I'm at my wits end!

Any further suggestions?