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Level 4
April 6, 2022
Question

Being charged without confirmation

  • April 6, 2022
  • 1 reply
  • 3 views

How in this day in age does TT not give an amount or confirmation page before charging people for their services? An actual visual of what you are paying for before confirming payment?  I definitely payed for a bunch of stuff I did not want nor did I click on any extra services much less sign off or agree to any services. 

TT asked how I was going to pay, CC, put my information in then boom. Charged. No, here's your fees, services, amount, nothing. With so many other services not TT is so outdated and has zero UX designers. 

    1 reply

    Level 15
    April 6, 2022

    If you feel you were charged incorrectly, please reach out to TurboTax Customer Support to have someone review the fees with you. To get you to the right person, use the keywords billing issues​​​​​.

    What is the TurboTax phone number?

     

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    Zanghi Author
    Level 4
    April 6, 2022

    Even if I was an do get a refund, why is there no overview of charges before the payment? That I'm itself is suspicious..