Being charged before filing

[jweir0410]

I tried to e-file my taxes today and sadly wasn’t accepted due to an error with importing my w2, however I was already charged the $80 to file. I received an email with the $80 payment confirmation. Why did the charge to my credit card go through if my taxes weren’t even accepted and weren’t even technically filed today?

[CarissaM]

The charge is to prepare your return using the Turbo Tax software. Turbo Tax does not charge to e-file. 

If you need any additional assistance, please contact customer service by following this FAQ. 

[jrobert1996]

That is ridiculous. Just another way of company's screwing over their customers because it says on the deluxe version that it doesn't charge until you file. Well that is a complete and utter lie. I never filed my taxes because the charge to file was crazy high compared to other online sites. I want my money back. I will NEVER use turbotax again and will not recommend it to anyone because of how customers are treated. 

[Spartan3]

• THEY ARE STILL DOING THIS ILLEGAL **bleep**. SCAMMED ME OUT OF 263 DOLLARS