This error can occur if somebody else filed a return using the Social Security number for the first taxpayer listed on a joint return (the primary taxpayer).
It can also happen when the Social Security number has been entered incorrectly.
Solution
- Open your return in TurboTax and click Personal Info.
- Proceed to the Your Personal Info screen and make sure that:
- You didn't accidentally enter the same Social Security number for yourself and your spouse; and
- All Social Security numbers on the return exactly match the number(s) on the corresponding Social Security card(s).
- If all information is correct, proceed to Next Steps below.
- Otherwise, click the Edit button, make the correction(s), and continue until you're back on the Your Personal Info screen. Then, e-file your return again.
Next Steps
It's likely that another taxpayer, inadvertently or otherwise, filed their return using the primary taxpayer's Social Security number. You won't be able to fix this rejection; you'll need to file a paper return.
We strongly recommend that you check our resources in this article - What to do if you suspect tax-related identity theft
