Did you follow the steps in the TurboTax Help article to address the issue? https://ttlc.intuit.com/community/rejections/help/e-file-rejection-error-ind-515-the-primary-ssn-mus...
To request a refund you must contact TurboTax support directly. When setting up a phone call, use the words billing issue and not refund. You can only contact them on weekdays from 5 AM to 5 PM Pacific time.
Use this TurboTax Help to set up a phone call
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/01/25632
Use this website to contact TurboTax support during business hours -
https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages
https://www.facebook.com/turbotax/and https://twitter.com/TeamTurboTax
