bad customer service

I called the 800 number with a question and when the call was picked up, nobody said anything to me or acknowledged the phone call. There was just a lot of noise in the background. I hollered "Hello!" and then something like "Hello, speak to ME!" and the background noise just continued. It was apparently a very bad work-from-home experience where the rep was not working. I want Turbo Tax supervisors to pull the call and listen to it. It was bad. I can provide date and approximate time of the call if TT contacts me privately.

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