Back story. Normally I do our taxes and did so for 20 plus years until in 2017 my husband insisted on doing our 2016 taxes himself. He did them on here (TurboTax) under my account then printed them off, we signed them and mailed them and a check. Fast forward to March/April 2020 timeframe. I was looking for my income tax refund that had been filed in Feb and called IRS and actually got to talk to a person. They told me that my taxes would not be processed until I sent in my 2016 taxes (which we had sent) had been sent in. This was the first time I had heard a thing about them not getting them and my husband had commented in 2019 about having extra money in his account but he did not know the taxes had not been received. We had gotten taxes back every year since without difficulty.
I printed everything off of here and redid the taxes and sent them in in April along with the paperwork that printed with the tax forms I got from here. In July I called to check on the status and they told me to give it till September before I called again as they were backlogged. When I called back they still had nothing they said. They advised me to give it another month or two. I decided to reprint the forms and redo the taxes one more time and sent them in this time to the address I got from Fed EX (getting info on where to send them was near impossible with the IRS so I followed the advice and used the FED EX addresses for mail to be signed for. I mailed my tax forms to Ogden, Ut as they advised. In mid October I got a letter from the IRS stating I had to file my 2016 taxes immediately or they would penalize me. I called the provided number and once again I was told they do not have my taxes. Then they told me I sent to the wrong address but that was ok as the IRS would forward the forms to the correct place and to not worry. They gave me a 60 day extension and told me to call this week to check to see the status Today once again I called and was told they have no record of the form and to call on December 28th. She also told me I would probably have to send the taxes in again! I need help and advice! How can I get my taxes processed? I have no more W2 forms and cant find where my husband had put our copy of the taxes I cant ask him as he died a year ago October. I am so lost.
