Automated sign in system does not hear my email correctly

[Emile108]

I keep calling TT and the automated system asks me to spell my email account. Every time I do they hear my first letter "E" as "H". I had a friend call and spell my email with the same result. I got an online voice program to spell it out and that did not work either. So, I can not get past that to a live person.

[HeatherPLO]

To confirm, are you calling (800) 446-8848?  Also, does pressing 0 allow you skip through the automated system?

If you have a general question, feel free to ask here in the thread and we will be happy to assist you.  to 

@Emile108 

[Emile108]

Thank you Heather. Yes I am using that 800 number, and no pressing "0" does not connect me to an operator. Perhaps it is because I am out of the country and am using another phone number than the one TT has me registered with, although I still receive text messages from TT on the registered number .

[HeatherPLO]

Ah, thank you for confirming.  Yes, you would need to use the phone number that TT has registered to get through.  The international number will not work.  

@Emile108 

[edited 3/18/23 1:45 PM EST]

[Emile108]

O.K., but even if the phone does not work they then ask for my registered email. That should still work even if I am out of the country. But it does not.

[MichelleLO]

I apologize for the inconvenience.  If you want to post the issue you are contacting Customer Support about, the Community may be able to assist you.