Automated phione rresponse

Forum|Forum|3 years ago
February 20, 2023
2 replies
14 views

Your help number was totally useless when trying to find where is the Fix It button. I kept getting same response on my rejected federal return, nothing to help me fix my error. It took a while but I figured it out.

Don't be so cheap that you cannot have a few humans answering the phone.

For this reason I will not be using Turbo Tax again which I have done since you were Turbo Tax. because when I needed some help, you were not accessible.

xmasbaby0

Level 15

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Your automated phone response Author

Level 2

I could not speak to a human, only automated predetermined answers. Turbo Tax is more difficult to reach a human than the IRS. You have overrated efficiency and underrated human contact. I will take my taxes next year to a human, more expensive yes, but more humane.