Audit Defense Support

[user17799310224]

I have purchased Audit defense for 2025, and have a receipt of this purchase.   The IRS issued  a CP105 that says I owe more money.  It is wrong, and I called TurboTax 6 times, and each time they tell me that someone will call me in 1 business day.  They do call, but it goes straight to voice mail.   I called turbotax back, explained the issue, and they tell me someone will call in one business day.   Most of the time the representative says they can't do anything -- other that what they did .  I asked for someone's email address to send documents too or a direct phone number that is NOT just a representative taking a message.  They can't give me any of this information.   I did get a generic form email that said to call the number and replied to that email, but it is just bounced back as undeliverable.      I feel that took my money and will never help me and need to get thru to some supervisor or someone that can fix this problem.  Any suggestions is appreciated

[Mike9241]

you don't contact TurboTax. Here's what you are supposed to do.

The Audit Defense service is provided by TaxResources, Inc., also called TaxAudit.com, in partnership with TurboTax. If you paid for Audit Defense and you received a notice, call TaxResources, Inc. at 877-829-9695, or report your notice on their website at http://intuit.taxaudit.com/. Do not contact the tax agency until you have spoken to TaxResources. They may contact them on your behalf.