This issue may be related to your internet connection. Connecting to the Internet is required to update TurboTax and ensuring your completed tax return is accurate and ready to file.
To check your Internet connection:
- Open your browser and go to a website that you haven't visited in a while. If you can't access the site, your connection isn't working. Contact your Internet service provider for assistance
- Set up your firewall software so TurboTax can download updates and state programs
Please see this help article for more information and tips to check and restore your Internet connection for using TurboTax.
You might also try restarting your device, or using a different browser. Chrome generally works well.
If you still need assistance, try the troubleshooting steps in this TurboTax help article.
If the problem persists, I recommend that you contact TurboTax Support for assistance.
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