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Anyone else have their gross income not calculated corrected via turbotax?

I just received notice that my income was miscalculated, and from what I can see on my turbotax, it was not through fault of my own. I tried to call and of course was run around, asking to input my ID that I was assigned via the automated system, and then was asked the same three questions over and over again for five minutes. I'm frustrated, out nearly four hundred dollars, and now can't even get a person to speak to. This is unacceptable.
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4 Replies

Anyone else have their gross income not calculated corrected via turbotax?

What exactly is wrong?  We can probably explain what happened.

Anyone else have their gross income not calculated corrected via turbotax?

Income cannot be  miscalculated by the program  since it is wholly based on the user's data  entries.  So which income did they say was incorrect or missing.  

Hal_Al
Level 15

Anyone else have their gross income not calculated corrected via turbotax?

To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp 

In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US.  It should show the wait times.  Week days 5 AM - 5 PM Pacific time.  Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.

 

As others have said, it's unlikely that TurboTax (TT) made a mistake on your gross income/total income.  That all comes from user input.

 

If you got an IRS notice that said you reported incorrect income, it's most likely because the IRS received copy of a tax form that you failed to report (W-2 or1099).  The IRS letter should explain what's missing.  It also provides a phone number to contact for questions. 

Anyone else have their gross income not calculated corrected via turbotax?

no one else has reported a miscalculation of gross income. so it's far more likely you entered something incorrectly or omitted something.  the IRS compared what it has with what was on your return and made correction(s)  for errors or omissions. you should get a notice from it in 2 to 3 weeks explaining the changes.

 

 

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