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anyone else get this code error TY25_NY_IT398

 
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2 Replies
JohnB5677
Employee Tax Expert

anyone else get this code error TY25_NY_IT398

Error TY25_NY_IT398 is a New York state tax error code.

 

The filing status or taxpayer information does not match the 

  • NY Department of Taxation and Finance records, or 
  • A required form is missing

To fix this, 

  • Verify personal information (SSN, name), ensure the correct Tax Year (TY25) is used, and 
  • update form IT-398 if necessary
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anyone else get this code error TY25_NY_IT398

I'm getting the same error, and my NY state return has been rejected 3 times because of this. TurboTax Desktop says the form will be updated on or after 1/31/2026. Well, it's time where is it? It's extremely annoying that the program lets you file when there is an outdated form. Do better Turbo Tax! 

 

Error: TY25_NY_IT398 - Your New York state return requires a product update before it can be electronically filed.

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