Anyone else find Turbo tax impossible? How do I get to a live person or chat?

[runnersdad]

How do I reach turbo tax support when the system can not find me?

[xmasbaby0]

You need to request customer support from within your return.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

[runnersdad]

I am not using the free version but the online version.  When I call the number the system can not identify me although I am logged into turbotax.  This is madining

[xmasbaby0]

Strange....because your post is not displaying an online software version---it usually shows up here  as the version you are using here  such as "Deluxe,"  "Premier Live,"  etc. etc and your post only shows up as "TurboTax Online"---with no certain software version.

Can you ask questions here?  We can help with most issues except for billing problems.

[fanfare]

maybe you should try one of the smallest tax service providers (there's lots).

Their support people are just sitting around waiting for a call and should be happy to assist you.