All of my past data in it's deductible is gone. What, other than reinsert all the charities, can I do?

[Critter]

The most common reason previously-entered donations don't show up in ItsDeductible is because you signed in with the wrong TurboTax account login. (You can sign in with any TurboTax login, even if you didn't set it up for ItsDeductible.)

To get an emailed list of all your TurboTax login IDs, go to our Account Recovery page. Then, try signing in to ItsDeductible with a different ID.

Other Things to Try

• You might be looking on the wrong-year tab (for example, looking for donations you made in 2016 on the 2015 tab).
• You may have entered the donation directly into TurboTax instead of ItsDeductible.

Related Information:

• How do I import my donations from ItsDeductible?
• How do I import my donations from ItsDeductible in the mobile app?

SLN63146

 Answered by TurboTax FAQ to this question