AGI Rejections

Forum|Forum|5 years ago
March 1, 2021
3 replies
11 views

Hello, TurboTax-Intuit-Microsoft Corp. Sasan Goodarzi,

I have been rejected to e-file 3 times, all my information is correct, I used TT last year to e-file with no problems, my AGI is correct! My only other option is to file by mail, this is unacceptable!! I want to cancel my filing with TurboTax and take it to a local CPA. How can I achieve this? And please tell me that this can be done?

Thank you,

Teresa M.

ee-ea

Alumni - Champ

See this info

https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

tccutler

Level 3

I was trying to help my college age son with what should be really easy taxes. We used TurboTax last year without issue. This year, it wouldn't accept the 2019 AGI value for e-filing purposes. I found that very strange since the application pulled the data directly from last year's data file. How could it be wrong? I then attempted to complete the information stated at the link shared, specifically to obtain an online transcript of his 2019 tax filing. We got to the part about entering the last 8 digits of a credit card and the IRS site would not accept it.

Something is seriously wrong here. Any guidance?

DoninGA

Level 15

@tccutler wrote:

I was trying to help my college age son with what should be really easy taxes. We used TurboTax last year without issue. This year, it wouldn't accept the 2019 AGI value for e-filing purposes. I found that very strange since the application pulled the data directly from last year's data file. How could it be wrong? I then attempted to complete the information stated at the link shared, specifically to obtain an online transcript of his 2019 tax filing. We got to the part about entering the last 8 digits of a credit card and the IRS site would not accept it.

Something is seriously wrong here. Any guidance?

There is a good possibility that the IRS has not completely processed the 2019 tax return or has an incorrect 2019 AGI for his name and SS number.

Try entering a 0 (zero) for the 2019 AGI and e-file the tax return again.

Alicia16

Level 2

Try putting 0 in as the AGI. worked for me.

judyhoc6666

Level 2

tried to e-file taxes and got rejection 3 times because of the agi which this is the first year that I've filed and i don't have one i put 0 in and answered the question when it ask if this was my first year and i said yes but it keeps on rejecting the tax returns is it the program or what is going on

EbonyA

Level 13

What is the rejection code received? in the interim please review this FAQ @judyhoc6666.

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judyhoc6666

Level 2

REJECTION CODE IF IT IS A CODE THEY SENT THIS BACK IND 031-04 WITH THIS NOTE THE PRIMARY TAXPAYERS AGI OR SELF SELECTED PIN FROM LAST YEAR DOES NOT MATCH IRS RECORDS

THERE WAS NONE FROM LAST YEAR THIS IS THE FIRST YEAR FOR MY TAXES