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After installing Big Sur on a Mac mini (2018 intel), then installing from the CD and doing the mandatory upgrade, the software crashes.

Process:               TurboTax 2022 [1467]
Path:                  /Applications/TurboTax 2022.app/Contents/MacOS/TurboTax 2022
Identifier:            com.intuit.turbotax.2022
Version:               2022.r39.068 (2022.r39.068)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           TurboTax 2022 [1467]
User ID:               501

Date/Time:             2023-07-18 13:00:51.610 -0700
OS Version:            macOS 11.7.8 (20G1351)
Report Version:        12
Bridge OS Version:     7.5 (20P5060)
Anonymous UUID:        4962D9B9-9814-4385-AC95-BD15E946382D
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4 Replies

After installing Big Sur on a Mac mini (2018 intel), then installing from the CD and doing the mandatory upgrade, the software crashes.

We have seen several users have this problem after updating to the latest Mac software.

Contact TurboTax support for assistance.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

After installing Big Sur on a Mac mini (2018 intel), then installing from the CD and doing the mandatory upgrade, the software crashes.

@DoninGA You've seen it, but when are you fixing it? 

After installing Big Sur on a Mac mini (2018 intel), then installing from the CD and doing the mandatory upgrade, the software crashes.

@Puddington That question has to be answered by TurboTax support.  Not by a volunteer on this forum who does Not work for Intuit/TurboTax.

After installing Big Sur on a Mac mini (2018 intel), then installing from the CD and doing the mandatory upgrade, the software crashes.

Intuit knows about a major problem with their latest software and there are no messages or emails addressing it, no tweets, nothing. Call TurboTax support for them to do what exactly? I am talking about a  defective software that won't open. 

 

And to you being a volunteer, good for you! But I've seen you deflecting this problem as it being Mac OS issue, which it is certainly NOT, in a different post. That makes me question your impartiality.

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