additional ID verification issue

3 replies
30 views

i mis-typed my license dob and got the yellow warning that dates appear to be reversed.

went back and corrected the mistake and now I can't proceed without getting the same warning.

I even went back and closed the program and restarted with same issue.

This is for Massachussettes.

AshleyA129063

Level 12

Have you tried logging out, clearing the cache and then logging back in to TurboTax to see if you can proceed?

pinkfamily

Level 2

There is no way to "clear the cache" in the downloaded desktop version. This is a common issue, and has been discussed here in multiple threads with no resolution *since February*

MichelleLO

Level 15

Please reach out to TurboTax Customer Support for one-on-one support with this issue. Please follow the instructions in this TurboTax FAQ to contact them: What is the TurboTax phone number?

@pinkfamily

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