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tedbjr
New Member

additional ID verification issue

i mis-typed my license dob and got the yellow warning that dates appear to be reversed.

went back and corrected the mistake and now I can't proceed without getting the same warning.

I even went back and closed the program and restarted with same issue.

 

This is for Massachussettes.

 

3 Replies
AshleyLO
Intuit Alumni

additional ID verification issue

Have you tried logging out, clearing the cache and then logging back in to TurboTax to see if you can proceed? 

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pinkfamily
Returning Member

additional ID verification issue

There is no way to "clear the cache" in the downloaded desktop version.  This is a common issue, and has been discussed here in multiple threads with no resolution *since February*

MichelleLO
Intuit Alumni

additional ID verification issue

Please reach out to TurboTax Customer Support for one-on-one support with this issue. Please follow the instructions in this TurboTax FAQ to contact them: What is the TurboTax phone number?

@pinkfamily

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