Activation Screen Hangs on Load

Try this -

Close the TurboTax program

Right click on the TurboTax desktop icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as administrator

Click on Apply and the OK

Start the TurboTax program

Had the same problem.  

Software Firewall was preventing it reaching its activation server.   I use Norton so I right clicked on the Norton Icon bottom right of window 10 screen and selected "disable smart firewall" for 15 minutes to complete the activation.   It got to the activation server ... I put in my License Code (new this year) and then it spun again for about 3 minutes before I got an all set Icon.  So bottom line temporarily disable your firewall so the software can go outbound to reach the license server.  Then you can re-enable it. 

I had the same problem. I disabled all firewalls and anti-virus software, to no avail.  My situation is a bit different, being behind 2 routers and running Windows 10 as a guest machine under Linux, but disabling all that stuff did not work for me.  Although i was able to ping and browse various websites, i suspected the DNS was the problem, so i went to Settings->Network->Change Adapter Settings->(right click)Properties->Internet Protocol 4 (in list) and changed the DNS setting to manual configuration, using the DNS server of the first router off the cable (i.e. the ISP DNS); did the same thing for Internet Protocol 6. The "Activation" worked immediately. Not sure why the TT Activation server could not be found using the standard DNS configuration, which works for everything else, but i suspect that they are being a bit too clever with their server. I don't know whether the firewall or anti-virus settings mattered in my case.

I had installed and activated my TT2019 Deluxe (CD media) back in February and activated it without any problem.  I came across this problem today when I needed to file another return.  After google around a bit I found several threads that had suggestions, most of which did not work for me until I came across this post.

To summarize, I did a full uninstall followed by these steps:

Delete these folders:

• C:\Program Files (x86)\Common Files\Intuit\TurboTax\TY19
• C:\Users\[Your username] \AppData\Roaming\Intuit\TurboTax\TY19
• C:\Program Files (x86)\TurboTax\Deluxe 2019
• C:\ProgramData\Intuit\TurboTax\TY19

I then used a cleaner tool (CCleaner) and scrubbed my registry followed by a reboot of the computer.

Running the installation at this point was smooth and after the updates (which you can't bypass for some reason) I saw the activation window popup on screen and it was blank for a few seconds followed by the activation prompt inside that window.  I entered my code and success!  The application launched and I was able to edit prior returns and create the new one.

Some of the errors I had in my log prior to doing all this i've listed below:

• (0x00003fdc) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"ERROR","message":"Verification of entitled product activations is unsuccessful"}
•  (0x00003014) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"ERROR","message":"Error on decrypt value using AES encryption algorithm.\nIssue in Decrypting."}

I hope this helps at least one person struggling with this issue.

Thanks @DrMcole for your post.

@mattsocal if you haven't solved your problem posted here

I changed my screen resolution to 800 x 600 and the screen opened right up to put in the activation code.

@mgkruk 

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

I had the same problem. TurboTax experts did not have an answer. I have an HP Laptop running WIndows 10 and I reduced my display setting to 800x600 and the activation screen was unlocked. Beware of this scam by TurboTax. Their experts should have known this solution. They referred me to Just Answer for a $1 charge to my credit card. The expert at Just Answer did not have an answer and told me to contact TurboTax, the same phone that referred me to Just Answer. Now I get an email from Just Answer that my next Membership payment of $46 is due this week. 

I had that problem with activation as well.  Also when i got it activated, i tried to upgrade from deluxe to premier and got the same result.  

Someone in the community suggested changing the display resolution to 800 x 600.  I tried this and was able to enter the activation code.  Then when i upgraded, same solution but tricky as some of the info was offscreen to the left. (i had to wing the expiration month of my credit card.  Anyways, I finally got there.  (After i got to the upgrade window I changed the resolution back to normal but the left side of the window was still off-screen - which is where the exp month of the CC was to be chosen)  Hope this helps.

Hi,

I am having the same problem.  Worked with TT this am for 3 hours and problem was not resolved.

I had the activation hang up on TurboTax Home & Business 2020.  Based on other comments, I temporarily disabled all 3 Windows firewall settings, but that didn't help.  I re-activated the Windows firewalls and turned off my Nord VPN software and was able to activate TurboTax.  Apparently, the VPN software was preventing the TurboTax activation process.