Activation for 2020 Turbotax code entered recd error code 607

7 replies
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activation code does not work. I get error code 607

mailrandyh

Level 2

I get the same error. It appears the software is requesting the 2019 format for the license code. The format I have is 2020. This appears to be a distribution problem, but don't know how to get support involved.

VolvoGirl

Level 15

Contact Customer Service

(You need to pick the CD/Download program in the product drop down box.)
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

mailrandyh

Level 2

Manually running the startup file from the CD forced the application to re-install and download updates, which didn't happen with the autorun. This fixed the problem and TT is installed and working now. Thanks for the input.

DRDOT33

Level 2

Turbotax help is a disaster. The automatic system just keeps you going in circle. You can't find a real person or a phone number. The Community is not having any better luck than I am. I have been using some version of Turbotax since 1990 and the only thing that keeps me paying their fees is the history that is embedded in their rotten system. Big tech is no friend and only cares about profits. it is late and I am VERY frustrated.

SForrestLO

Level 11

This Turbo Tax FAQ will provide a solution to the error.

Error code 607

This FAQ will provide you with the steps to contact an agent.

Contact an agent

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Baywhop

Level 2

I have the same problem and the same code. Can't get support of any kind. Called the phone number provided but still no solution. Be better off going back to the old way on CD. Technology!!!!!!!!!!!!!!!!!!!!!