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[Jose Alcazar]

Hello.......This is Jose Alcazar code 438453...............Have not heard from my tax expert (Gerald) since he made an attempt on the 30th. Have sent him all my docs..................waiting w no answer. Can I possibly be connected to Denis or any other agent. Whats the procedure.? If I have to I will downgrade to premier or deluxe.

[xmasbaby0]

We cannot tell from your post whether you have TurboTax Live or the new Full Service version.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947