Account recovery denied

[HelenK1984]

I submitted my id and got account recovery denied email in 5 seconds it keeps trying to send code to old number even when I can access the account and try to change it help

[Mike9241]

Log in to an account you are sure of. If necessary, update your phone number and email address

then see this webpage.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-t... 

if this doesn't work only support may be able to help

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

[HelenK1984]

Support can not help recovery keeps auto denying and when i login to change it it keeps trying to send a code to the stolen phone so i guess we just stuck