account order information

Forum|Forum|5 years ago
January 1, 2021
1 reply
1 view

On October 30, I received notice that an automatic order was going to be processed. It indicated a date of November 25 when the product would be available. I have received no further messages or any indication the order was processed. How do I determine the status. I need a receipt for the order and I have no way to get it. I can not request order information on the website since I do not have an order number.

Account

VolvoGirl

Level 15

Did your credit card get charged? I don't understand the Nov 25 date. If you are on the auto renew Advantage plan the download was available starting Nov 4.

If you need to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are an Advantage subscriber sign onto your Advantage account to download

https://accounts-tax.intuit.com/turbotaxadvantage

adweathersAuthor

Level 2

Yes, the credit card was charged on November 6. I am not so much concerned with downloading the software yet, but thanks for the link. The download is available for me. For now I just want to get access to the receipt because I can get reimbursed for the purchase.

As for the Nov 25 date, that was probably just their conservative estimate in case something went wrong, or maybe a generic message that accounts for people that request CDs.