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Level 2
April 18, 2025
Question

Account Activity is empty

  • April 18, 2025
  • 2 replies
  • 5 views

I'm trying to view my sign-in history. I go to my account settings -> Sign in & Security -> Account Activity page, but the page doesn't display anything. It's empty. This happens while I have two sessions on two separate devices open. Can someone please guide me on this?

2 replies

CatinaT1
Level 15
April 21, 2025

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window
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mrm2025Author
Level 2
April 27, 2025

Tried all those, still doesn't work.

CatinaT1
Level 15
April 28, 2025

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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Level 2
May 23, 2025

I'm going to post my doggie.... as soon as I get one...