a server problem occurred while processing the refund tr

[Alisapatton]

I have been on the phone for the last 3 days trying to submit my e-file.  Each time I get this error:

Your transmission didn't go through

We could not e-file your return for the following reason:

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service.:

I have been on chat with 3 different people who connects to my screen and can't help me.  I've been on the phone 3 times over an hour each only to be told to call back when the billing department is available to see if there is a hold.  I've been using turbotax for over 8 years and I have referred people to this progoram but this unacceptable it will make change my tax service.  Has this happen to anyone? If so what was your solution?

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Make sure you have ran all updates. 

[Alisapatton]

I did all of that several time and while a support team was screensharing with me.  Still didn't work

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service