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25 yrs and logging on this year it was like i was never a customer it didn't populate any of my prior information, didn't ask to import its deductible

 
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CatinaT1
Expert Alumni

25 yrs and logging on this year it was like i was never a customer it didn't populate any of my prior information, didn't ask to import its deductible

This is a known issue. You can sign up here for updates: Why are some TurboTax customers unable to transfer last year's return into TurboTax? 

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