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davfab
New Member

2025 Desktop Deluxe version won't load

The 2025 Desktop Deluxe version I bought from Amazon won't load.  It keeps failing due to looking for Visual C++ X64 Redistribution package. I've tried Edge and Chrome and clearing cache. That file is not on my computer, I guess. I looked in Microsoft support but didn't see anything applicable. I'm running Windows 11 with a X64 load. Don't really know what to do? 

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1 Reply
JohnB5677
Employee Tax Expert

2025 Desktop Deluxe version won't load

Try this in the Microsoft Control panel.

  • Go to Control Panel
    • Programs and Features 
    • Find "Microsoft Visual C++ [year] Redistributable (x64),
    • Right-click it, and 
    • Select Change > Repair.
  • While you're there, it may help to install the x86 version in addition to the x64 version resolves dependencies.
  • You should now restart your computer after installing or repairing the packages. 

 

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