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Level 1
November 15, 2021
Question

2021 Save Issue

  • November 15, 2021
  • 1 reply
  • 4 views

I have downloaded the 2021 TurboTax Premier.  When I try to save the files, I got an error message.  After saving to my desktop, I copied the files to my TurboTax folder.  Now when I access the information and save it, I get another error message (Error 102348).  

 

Is this just a bug?  Help!

 

 

    1 reply

    VolvoGirl
    Level 15
    November 15, 2021

    After you downloaded what are you trying to save?  The program installation file or your tax return?

     

    When you save your tax return it should save it in your Documents in a Turbo Tax folder.   Or are you on a Mac?

     

    After you move it to another folder from your Desktop then the next time you will have to browse to where you put it.  Then it will know for the next time.