2019 return will not efile

[jcarternm]

2019 federal and state returns will not efile --says it's a duplicate with my SS#. Yet Turbo Tax says it has NOT been submitted. Which is it? I paid a fee to efile the state return. How do I get a refund for that? I will have use the US Mail for all returns. Thanks Turbo Tax. I've used you forever ---this is a first!

[DoninGA]

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Did you use the IRS non-filers website to register for the stimulus?  If so, you need to see this TurboTax support FAQ on how to proceed - https://ttlc.intuit.com/community/tax-topics/help/stimulus-how-to-file-your-return-after-getting-rej...

[jcarternm]

Thank you. Following those links now. 

[jcarternm]

Did you use the IRS non-filers website to register for the stimulus? 

YES ..that was the problem!!! Thank you.