2018 download software purchase

Forum|Forum|6 years ago
March 17, 2020
3 replies
21 views

I filed my 2019 taxes on the date I purchased the 2018 CD/software download (2/27/20). How long does it take to get the CD? Or when can the software for 2018 be accessed? I've tried accessing the software on the intuit turbo tax website and I can't. Also at what point can I get a refund if it doesn't come in? I did not file last year and I want to get this done before April 15th. I paid $85.59. I'd like to not lose money.

Kat11_2

Alumni - Champ

You should have been given an estimated delivery date when you placed your order. Use the link below to check the status of your order.

https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Also, see the FAQs I'm linking below.

Common ordering questions

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Boneyboo62

Level 2

How do I get my 2018 download I purchased it won’t let me download it . Any ideas ?

Kat11_2

Alumni - Champ

@Boneyboo62 Are you able to locate your download? See the TurboTax FAQ below for instructions to download your 2019 software purchased through TurboTax.

How do I download the software I purchased at TurboTax.com?

And to install the software, once it has been downloaded:

How do I install the TurboTax software for Windows?

Finally, here's a TurboTax FAQ with Troubleshooting ideas for download issues:

Troubleshoot TurboTax for Windows download issues

Please post back if you continue to have difficulty.

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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***