Because we can't see your entries on your Form 5695 Residential Energy Credit, we can't figure out why TurboTax is determining that you can't get the credit.
I can tell you that the Energy Tax Credit is a non-refundable credit, which means it decreases your tax liability. If the credit is more than you owe, you don't get any of the credit remaining.
Refer to the TurboTax article What Is the IRS Form 5695? and 2024-2025 Energy Tax Credit: Which Home Improvements Qualify? for more information.
Also, review the IRS FAQ Energy efficient home improvements and residential clean energy property credits – Energy Efficient ....
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