Tax credit

[Sandystu1]

I’ve tried entering my address in the form via the walk thru, Smart check and directly on the form and it doesn’t stay.  What do I do now?

[LindaS5247]

If your address does not stay updated in TurboTax you can try the following:

• Clear your Cache and Cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.
• Try using a different browser.
• Delete and re-enter your address in the Personal Info/My Info section. 
• Make sure all fields (city, state, zip code, and etc.) are correctly filled to avoid validation errors.
• If you are using a foreign address, make sure you select the right country in the  dropdown in the mailing address section. 

If you have additional information or questions regarding this, please return to Community and we would be glad to help.