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We're unable to see your return, but it may be because one or more of your children are no longer eligible to qualify for the credit.
Please see the TurboTax Help article Why can't I claim any Child Tax Credit this year? and the IRS tool Does My Child/Dependent Qualify for the Child Tax Credit or the Credit for Other Dependents? for more information.
my daughter is 10 .it seems i had the same issue last year. im filing head of household too
Without additional information I am not sure why your daughter is not qualifying.
Listed below are the requirements.
Here’s how to determine which of your kids will qualify you for the credit:
1. Age test
To qualify, a child must have been under age 17 (i.e., 16 years old or younger) at the end of the tax year for which you claim the credit.
2. Relationship test
The child must be your own child, a stepchild, or a foster child placed with you by a court or authorized agency. An adopted child is always treated as your own child. ("An adopted child" includes a child lawfully placed with you for legal adoption, even if that adoption is not final by the end of the tax year.) You can also claim your brother or sister, stepbrother, stepsister. And you can claim descendants of any of these qualifying people—such as your nieces, nephews and grandchildren—if they meet all the other tests.
3. Support test
To qualify, the child cannot have provided more than half of his or her own financial support during the tax year.
4. Dependent test
You must claim the child as a dependent on your tax return. Bear in mind that in order for you to claim a child as a dependent, he or she must:
5. Citizenship test
The child must be a U.S. citizen, a U.S. national or a U.S. resident alien. (For tax purposes, the term "U.S. national" refers to individuals who were born in American Samoa or in the Commonwealth of the Northern Mariana Islands.)
6. Residence test
The child must have lived with you for more than half of the tax year for which you claim the credit. There are important exceptions, however:
7. Family income test
The Child Tax Credit is reduced if your modified adjusted gross income (MAGI) is above certain amounts, which are determined by your tax-filing status.
What if the credit exceeds my tax liability?
The Child Tax Credit is nonrefundable; if your credit exceeds your tax liability, your tax bill is reduced to zero and any remaining unused credit is lost. However, you may be able to claim a refundable Additional Child Tax Credit for the unused balance.
Remember, when you file your taxes with TurboTax, we’ll ask simple questions about you and your kids and figure out exactly how much of the Child Tax Credit you’re eligible to receive.
All you need to know is yourself
Just answer simple questions about your life, and TurboTax Free Edition will take care of the rest.
dependent is 10, i gave birth to them, lived with me all year, i provided more than half the cost, every one is a citizen, MAGI is well below 55k and 75k. im not sure about nonrefundable credit
@sarahgazal Be sure you have answered all the questions in TurboTax to match the information in your post. Especially check the social security number questions to be sure you have indicated the number is valid for employment (unchecked).
After verifying the entries are good, in TurboTax Online versions using a browser, you can follow these instructions to determine if TurboTax is showing the child as qualifying in box 4b.
Click "Tax Tools" in the left hand menu,
Click "Tools"
Click "View Tax Summary"
Click "Preview My 1040" in the left hand menu.
Scroll down to find your dependents listed there and locate the checkbox to ensure it is checked as qualifying for the Child Tax Credit.
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