TT failed to give me the foreign tax credit I have always received in the past. Now I am trying to file an amended return and the online help is useless

[GabiF1Ni]

I had to pay additional taxes when the foreign tax credit would have resulted in a refund. Trying to amend my return appears to not allow me to even find a form 1116. What is going on?

[pk]

@GabiF1Ni , perhaps  in the heat of your frustration, you do not realize that we need more details to be able to help you untangle  this serious situation -- yes ?  Could you please tell more about what is your situation - what foreign income, what foreign tax, why was it refused  etc. etc.  More you detail the situation ( without any personally identifiable  information), the more likely it is that we can duplicate the situation and see TurboTax is not behaving as expected -- please will you help ?

I will circle back once I hear from you--yes ?

pk