I refinanced a loan in 2020. Your program is asking me to enter the loan balance as of 1/1/21. Should that be $0 since it was refinanced and is with a new bank?

[cals]

I refinanced a loan in 2020 from Wells Fargo to US Bank.  Your program is asking me to enter the loan balance as of 1/1/21 for the Wells Fargo loan.  Should that be $0 since it was refinanced and is with a new bank?

[ToddL99]

Yes, it should be $0 because you paid off the Wells Fargo and didn't owe a balance on that loan after the refinance.

TurboTax may not accept a "0" or "blank" in the mortgage principal balance field. 

Enter "$1" as the "outstanding mortgage principal" amount (Box 2, Form 1098 Mortgage Interest). This will not have any effect on your tax calculation and will not generate an error in either TurboTax or with the IRS, From an economic perspective, it is accurate - you owed virtually nothing on this mortgage at the end of 2020. 

There are many places in TurboTax where you must make a non-zero entry, primarily to let the program know that you answered the question and that the answer makes some sense.  

In this case, entering "$1" tells the program that you didn't forget to answer the question and that you had at least some amount of a mortgage loan balance to justify claiming an interest deduction.