NYS Itemized Deductions Not Working

[tlv]

I itemize for Federal and want to itemize for NYS as I usually do with TurboTax; however, this year, TurboTax is forcing me to take the standard NYS deduction even though it's clear that itemizing is better. How can I fix this? I just spent 1+ hours on the phone with Intuit and was supposed to be transferred to another expert but was disconnected instead.