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If you've entered information in the TurboTax program that indicates you're eligible for the STAR credit, you should be able to enter your information.
To get back to the relevant section in TurboTax Online:
In the following screens, you can enter your STAR credit information.
NOTE: If, at some point in the steps above, you land on the Take a look at New York credits and taxes screen, you can get to the STAR interview by selecting Update to the right of Property Tax Relief or STAR Credit and IT-119.
If you've entered information in the TurboTax program that indicates you're not eligible for the STAR credit, you may not be able to enter your information. According to the Instructions for Form IT-229, Real Property Tax Relief Credit, to be eligible for this credit, you must meet all the following requirements:
To see if you may have received a STAR credit, you can look up property tax credits previously paid to you on the Department of Taxation and Finance's Property Tax Credit Lookup tool.
There are several things going on.
First, if you pay your full property tax bill and then get a STAR rebate check, you must reduce the amount you report as a property tax deduction in the federal income tax section (as part of your mortgage). You must do this yourself, Turbotax does not calculate it for you. If you paid a reduced property tax amount due to having the credit on your bill, don't modify your deduction because it was already reduced.
Second, I believe there is a general question on the New York form asking if you got a rebate. Enter it here, but this has no effect on your taxes, it's just a question they ask.
Then third, you can claim the property tax relief credit, it should be listed on the page for state-specific additions and subtractions. Answer the questions provided.
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