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Did you ever rent it out or take a home office deduction on it?
Did you get a form 1099-S for the sale ?
Since you are paying for TurboTax Live, you should address your question to a TurboTax Live tax expert. The expert can look at your tax return and see what's going on. We here in the community cannot see your tax return. See the FAQ at the following link for instructions to contact a TurboTax Live tax expert.
If you sold your primary personal residence and you lived in and owned the home for at least two years in the five year period on the date of sale, you do not have to report the sale if your gains are less then the exclusion amounts of $250,000 if filing Single or $500,000 if filing Married Filing Jointly (and both lived in the home for two years).
If you had a gain greater then the exclusion amounts then you would have to report the sale. Also, if you received a Form 1099-S for the sale either with a gain or a loss, the sale has to be reported. You will need the online TurboTax Premier or Self-Employed edition to report the sale if you are using the online editions.
Make sure that you indicate that you want the sale of the home reported on your tax return. See screenshot below....
Or enter sale of home in the Search box located in the upper right of the program screen. Click on Jump to sale of home
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