I tried importing 2022 ItsDeductible, and all donations are missing. I checked all possible accounts/addresses...nothing found. I put much work into this. What happened?

[mcgunegle]

I entered these donations last summer, and never received the email about ItsDeductible being discontinued or later re-instated. It seems mine were deleted anyway. I need this to complete my taxes.

[CarissaM]

When you login to ItsDeductible, are the donations still showing here?

[mcgunegle]

No, the only deduction that shows is the one that I entered a few days ago for $274.50.  I had thousands of dollars in donations that I entered in Spring 2022.  I already checked all the different variations of email addresses and accounts and there is nothing for 2022 other than this small donation.

[HeatherPLO]

Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

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@mcgunegle