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Please try these additional troubleshooting tips:
1. Check all of your W-2 entries in TurboTax. Specifically look for Code T in box 12 of a W2. If you do not have a code T in box 12 of your paper (or actual) W2, remove the code T from your TurboTax entries.
2. Check for Form 8839. Go to My Account - Tools - Delete a form. If you see "Adoptive Child Worksheet", "Adoption Carryover Computation Wksht", and/or "Form 8839" delete them all. Start with the worksheet because they have to be deleted before the Form 8839 will stay deleted. Additionally, make sure you have removed all code T's from your W-2's before attempting to delete the worksheets and/or Form 8839. If any information feeds into these forms from somewhere else in your entries they will regenerate.
If the above does not resolve your issue I recommend contacting support via phone. Our phone agents can view your screen and help you find the root of your issue. To contact a phone agent, select "Contact" at the upper right of your program and then "Contact us" on the right of the sidebar menu.
Hey there!
I have been assisting customers with this issue and we have found a solution that works for us. When under the deductions and credits portion of the interview navigate to the adoption credit section. Enter in figures in the required fields to generate a form for TY21 as such:
Next you need to select that you had expenses in 2021 and finalization was in 2021. It will then give you a breakdown of you year over year carryovers that can be edited. Delete this number and make them zero so that a carryover worksheet is not generated.
You can now go to the Tools menu to delete a form.
Delete the Worksheet first and this should delete the 8839 and if not, delete it.
The return should be now clear of that error and you can proceed to e-file.
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